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Chater Team were one of the teams that designed the Cockpit Resource Management Program
(Aircrew Team Management) for Australian Airlines (now Qantas). Theywere responsible for all
research, with Dick McCann modified the Team Management Index (TMI) to apply to flight
crews, and with Professor Charles Margerison, Captain Ray Baker and Jim Davidson, FO Alan
Smart and many others designed the Australian Airlines training program.

The aviation program was one of the first CRM programs to extend the team concept from the cockpit crew to flight operations and further to airline management as a whole. It was also one of the first
programs designed from the ground up using a participative approach involving all 600 pilots to
suit the local culture.

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